As a company you want to be sure you have a transparent and effective quality management system (QMS) in place. According to ISO 9001:2015 (and related standards: ISO 14001:2015, ISO …
How to make your Quality Management System transparent Lees verder »
In the B2B-sector (but in the B2C-sector as well) we have noticed that more and more companies paid extra attention to relationship management in recent years. But what is relationship …
The importance of relationship management in the B2B-sector Lees verder »
Continuous improvement as a guiding principle: how do you interpret an ISO standard? Is it a slavishly to follow framework or a useful tool to improve? In our opinion, all …
Implementation of a management system: from burden to support Lees verder »
Why? We take risks every day: whether we are in traffic or we are refueling… The same logic applies to business processes. We know from psychological research that an average …
Do you associate a PEST/PESTEL Analysis with hours of administrative work? Why would you even bother analyzing Political, Economic, Social, Technological, Ecological and Legal factors? What is the so-called PEST/PESTEL …
Environment analysis as input for context and stakeholder analysis or a SWOT Lees verder »
One of the most famous quotes with respect to customer involvement is undoubtedly: “If I had asked people what they wanted, they would have said faster horses” – Henry Ford Opponents of …
How can we collect and incorporate customer insights into our services? Lees verder »
According to the new ISO high-level structure for management systems standards (ISO 9001:2015), there is much more focus on context, leadership, measurement, analysis and evaluation. A key element of ISO …
What are your ideas about the meaning of context in ISO 9001:2015? Lees verder »
Everyone knows ISO. Sometimes it has a time consuming and administrative connotation: set out procedures, plan management reviews, document customer complaints and supplier ratings, … Some organizations are still arranging …
