Do you associate a PEST/PESTEL Analysis with hours of administrative work? Why would you even bother analyzing Political, Economic, Social, Technological, Ecological and Legal factors? What is the so-called PEST/PESTEL ...
Environment analysis as input for context and stakeholder analysis or a SWOT Read More »
One of the most famous quotes with respect to customer involvement is undoubtedly, "If I had asked people what they wanted, they would have said faster horses" - Henry Ford Opponents of ...
How can we collect and incorporate customer insights into our services? Read More »
According to the new ISO high-level structure for management systems standards (ISO 9001:2015), there is much more focus on context, leadership, measurement, analysis and evaluation. A key element of ISO ...
What are your ideas about the meaning of context in ISO 9001:2015? Read More »
Everyone knows ISO. Sometimes it has a time consuming and administrative connotation: set out procedures, plan management reviews, document customer complaints and supplier ratings, ... Some organizations are still arranging ...
