{"id":4615,"date":"2019-03-25T11:29:09","date_gmt":"2019-03-25T10:29:09","guid":{"rendered":"https:\/\/phronesys.eu\/?p=4615"},"modified":"2024-04-05T12:59:37","modified_gmt":"2024-04-05T10:59:37","slug":"context-iso-9001","status":"publish","type":"post","link":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/context-iso-9001\/","title":{"rendered":"What are your ideas about the meaning of context in ISO 9001:2015?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4615\" class=\"elementor elementor-4615 elementor-bc-flex-widget\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ba06d74 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ba06d74\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9564815\" data-id=\"9564815\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-613ebe9 elementor-widget elementor-widget-text-editor\" data-id=\"613ebe9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>According to the new ISO high-level structure for management systems standards (ISO 9001:2015), there is much more focus on context, leadership, measurement, analysis and evaluation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1aadb3d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1aadb3d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5295ac5\" data-id=\"5295ac5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dffe052 elementor-widget elementor-widget-text-editor\" data-id=\"dffe052\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"letter-spacing: 0em;\">A key element of ISO 9001:2015 is chapter 4 \u201ccontext of the organization\u201d. This chapter contains four paragraphs:<\/span><\/p><ol><li>Understanding the organization and its context<\/li><li>Understanding the needs and expectations of interested parties<\/li><li>Determining the scope of the quality management system<\/li><li>Quality management system and its processes<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-eb2ff2c\" data-id=\"eb2ff2c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2a421c3 elementor-widget elementor-widget-image\" data-id=\"2a421c3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<picture><source srcset=\"https:\/\/phronesys.eu\/wp-content\/uploads\/2019\/03\/context-2.webp\" type=\"image\/webp\"><img decoding=\"async\" src=\"https:\/\/phronesys.eu\/wp-content\/uploads\/2019\/03\/context-2.png\" title=\"\" alt=\"\" loading=\"lazy\" \/><\/picture>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\"><a href=\"https:\/\/www.freepik.com\">Designed by Freepik<\/a><\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7444a33 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7444a33\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2dc8433\" data-id=\"2dc8433\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f5fc40 elementor-widget elementor-widget-heading\" data-id=\"5f5fc40\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">what is context?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b605eb elementor-widget elementor-widget-text-editor\" data-id=\"2b605eb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"MsoNormal\"><span lang=\"EN-US\">But what does \u201cunderstanding the organization and its context\u201d mean? The standard itself is rather vague and says \u201c<i>the organization shall determine external and internal issues that are relevant to its purpose and its strategic direction and that affects its ability to achieve the intended result(s) of its quality management system<\/i>\u201d (ISO 9001:2015 ; paragraph 4.1)<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a92fa9b elementor-widget elementor-widget-text-editor\" data-id=\"a92fa9b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"MsoNormal\"><span style=\"letter-spacing: 0em;\">Perhaps the standard is deliberately vague to grant organizations absolute freedom about how they want to determine their context. In our opinion, context is the balance between following questions:<\/span><\/p><ul><li><span lang=\"EN-US\">Where do you want to be within 5 years with your organization?<\/span><\/li><li><span lang=\"EN-US\">On which \u2018transitions\u2019 will we focus the next years?<\/span><\/li><li><span lang=\"EN-US\">How are we going to achieve our objectives?<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5712851 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5712851\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f7cb1da\" data-id=\"f7cb1da\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-15cc1b6 elementor-widget elementor-widget-heading\" data-id=\"15cc1b6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Defining your context<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b991b4b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b991b4b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c08a28d\" data-id=\"c08a28d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c8fd036 elementor-widget elementor-widget-image\" data-id=\"c8fd036\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture><source srcset=\"https:\/\/phronesys.eu\/wp-content\/uploads\/2019\/03\/context-e1612776067123.webp\" type=\"image\/webp\"><img decoding=\"async\" src=\"https:\/\/phronesys.eu\/wp-content\/uploads\/2019\/03\/context-e1612776067123.png\" title=\"\" alt=\"\" loading=\"lazy\" \/><\/picture>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c4a7119\" data-id=\"c4a7119\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-625d12d elementor-widget elementor-widget-text-editor\" data-id=\"625d12d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To put it in other words\u2026 Defining your context is organizing three questions.\u00a0<span style=\"letter-spacing: 0em;\">The interaction between these questions is the core of your strategy\/business plan.<\/span><\/p><p><span style=\"letter-spacing: 0em;\">It is in this context that you should define your interested parties\/stakeholders. Which parties are involved in order to reach the dreams and strategy of your company? What is their role?<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-9103c26 elementor-widget elementor-widget-text-editor\" data-id=\"9103c26\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"letter-spacing: 0em;\">The remaining question is\u2026 <b>How do you determine that context?<\/b> Determining your context is a complex process in which you involve relevant stakeholders (e.g. employees, customers, critical suppliers\u2026). A strong context-setting process consists of two phases: divergence and convergence.<\/span><\/p><ul><li>In the divergence phase, you bring together diverse groups of stakeholders to brainstorm about possible ideas for the future of the organization using guided methodologies (e.g. focus group, appreciative inquiry\u2026). In this phase you collect as many ideas as possible and involve as many (relevant) stakeholders as possible.<\/li><li>In the convergence phase, you select the best ideas and make decisions inspired by the richness of ideas from the divergence phase.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-61998e2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"61998e2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-df47ff8\" data-id=\"df47ff8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dc6f3cc elementor-widget elementor-widget-spacer\" data-id=\"dc6f3cc\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2212e9b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2212e9b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-cf9cc10\" data-id=\"cf9cc10\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9e554ee elementor-widget elementor-widget-text-editor\" data-id=\"9e554ee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-align: justify;\">What are your thoughts about the meaning of chapter 4 \u201cContext of the organization\u201d in ISO 9001:2015? How do you determine your context? Feel free to share your ideas with\u00a0<\/span>us<span style=\"text-align: justify;\">, we&#8217;d love to discuss them with you!<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c7cb532\" data-id=\"c7cb532\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0a3a72a elementor-align-center elementor-widget elementor-widget-button\" data-id=\"0a3a72a\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/phronesys.eu\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get in touch<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a71814b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a71814b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dda20c8\" data-id=\"dda20c8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0d19f4e elementor-widget elementor-widget-spacer\" data-id=\"0d19f4e\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>According to the new ISO high-level structure for management systems standards (ISO 9001:2015), there is much more focus on context, leadership, measurement, analysis and evaluation. A key element of ISO &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/context-iso-9001\/\"> <span class=\"screen-reader-text\">What are your ideas about the meaning of context in ISO 9001:2015?<\/span> Lees verder &raquo;<\/a><\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"categories":[72],"tags":[121],"post_folder":[],"class_list":["post-4615","post","type-post","status-publish","format-standard","hentry","category-blog-en","tag-sheq-xpertise"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ISO 9001:2015 &#8226; Context of an organization... &#8226; Phronesys<\/title>\n<meta name=\"description\" content=\"A key element of ISO 9001:2015 is chapter 4 \u201ccontext of the organization\u201d. 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