{"id":6086,"date":"2021-02-11T16:31:17","date_gmt":"2021-02-11T15:31:17","guid":{"rendered":"https:\/\/phronesys.eu\/?p=6086"},"modified":"2024-04-05T12:51:10","modified_gmt":"2024-04-05T10:51:10","slug":"klachten-oplossen-doe-je-zo","status":"publish","type":"post","link":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/fr\/klachten-oplossen-doe-je-zo\/","title":{"rendered":"Klachten oplossen doe je zo"},"content":{"rendered":"
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Een klant is niet tevreden met je dienstverlening of product? Je leverancier bezorgde beschadigde grondstoffen waardoor je productieproces sterke vertraging oploopt?\u00a0Dergelijke klachten vormen dan ook vaak een grote bron van frustratie en ergernis voor alle betrokkenen en in alle lagen van je organisatie.\u00a0<\/p>

Een digitaal klachtensysteem zorgt voor een effici\u00ebnt proces, afhandeling \u00e9n vermijdt in grote mate dat de klacht nogmaals kan voorkomen.<\/p>

Met ons 3-stappenplan ontdek je hoe je dit snel en doeltreffend binnen je eigen organisatie kan opzetten.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u00c9tape 1 <\/font> \u2013 registreren<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Maak een klacht aan door eenvoudig de gegevens in te vullen die je nodig hebt voor de afhandeling ervan en voeg bijlagen toe zoals de klachtenmail of fotobewijs. Koppel de klacht met vaststellingen, projecten en klanten of leveranciers. Communiceer rechtstreeks met de melder en blijf steeds op de hoogte van je klachtenbeheer door automatisch alle communicatie te ontvangen.\u00a0Je kan bovendien<\/span>\u00a0onmiddellijke acties opstellen en toewijzen om de situatie meteen aan te pakken.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"woman<\/picture>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\u00c9tape 2 <\/font> \u2013 onderzoeken en beoordelen<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"man<\/picture>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Zodra de klacht geregistreerd is, kan je een verantwoordelijke toewijzen voor de verdere afhandeling. Deze krijgt een automatische notificatie en wordt gevraagd een\u00a0oorzaakanalyse uit te voeren. Eens er voldoende informatie werd verworven, kan je de klacht aanvaarden of afwijzen.\u00a0<\/span><\/p>

Garandeer bovendien transparante communicatie door op <\/span>elk moment direct vanuit het systeem te communiceren met de melder.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Leveranciersklacht<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Bij een klacht aan jouw leverancier ontvangt deze een online formulier voor de afhandeling.\u00a0Daar vult deze ee<\/span>n oorzaakanalyse in, stelt correctieve en corrigerende maatregelen voor en onderbouwt deze\u00a0desgewenst met bewijsmateriaal (foto\u2019s, e-mails, documenten). Toch niet tevreden met de oplossing? Het systeem laat de leverancier het proces opnieuw doorlopen.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u00c9tape 3 <\/font> \u2013 corrigeren en analyseren<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Een goede manager weet dat een klachtenbeheer niet stopt wanneer je beoordeelt hebt de klacht te aanvaarden of afwijzen.\u00a0Werk effici\u00ebnt en maak rechtstreeks taken, corrigerende acties en leveranciersklachten aan om herhaling van de klacht te vermijden.\u00a0Een geautomatiseerde survey laat je tevens weten hoe tevreden de melder was met de afhandeling.<\/span><\/p>

Behoud altijd en overal overzicht op je klachtenbeheer met automatische rapporten voor onder meer het aantal klachten per zelf ingestelde categorie, verbonden kosten en de doorlooptijd.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"woman<\/picture>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Effectief, effici\u00ebnt en eenvoudig<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Het digitale ge\u00efntegreerde systeem van Phronesys begeleidt je moeiteloos door de klachtenbehandeling.\u00a0<\/span>Contacteer ons vrijblijvend om te bespreken hoe wij jou kunnen ondersteunen.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContactez nous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Een klant is niet tevreden met je dienstverlening of product? Je leverancier bezorgde beschadigde grondstoffen waardoor je productieproces sterke vertraging oploopt? Dergelijke klachten vormen dan ook vaak een grote bron van …<\/p>\n

Klachten oplossen doe je zo<\/span> Read More »<\/a><\/p>","protected":false},"author":9,"featured_media":6151,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"categories":[115],"tags":[124],"post_folder":[],"class_list":["post-6086","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-nl","tag-go-digital"],"yoast_head":"\nKlachten oplossen doe je zo • Phronesys<\/title>\n<meta name=\"description\" content=\"Een klant is niet tevreden met je dienstverlening of product? 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