{"id":4867,"date":"2019-05-16T15:23:14","date_gmt":"2019-05-16T13:23:14","guid":{"rendered":"https:\/\/phronesys.eu\/?p=4867"},"modified":"2024-04-05T12:56:47","modified_gmt":"2024-04-05T10:56:47","slug":"mise-en-oeuvre-dun-systeme-de-gestion-de-la-charge-au-soutien","status":"publish","type":"post","link":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/fr\/mise-en-oeuvre-dun-systeme-de-gestion-de-la-charge-au-soutien\/","title":{"rendered":"Mise en \u0153uvre d'un syst\u00e8me de gestion : de la charge au soutien"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"4867\" class=\"elementor elementor-4867 elementor-bc-flex-widget\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ba9e2a5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ba9e2a5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-73cb5b4\" data-id=\"73cb5b4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e625d65 elementor-widget elementor-widget-text-editor\" data-id=\"e625d65\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L'am\u00e9lioration continue comme principe directeur : comment interpr\u00e9ter une norme ISO ? S'agit-il d'un cadre \u00e0 suivre servilement ou d'un outil utile pour s'am\u00e9liorer ?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c3d2d89 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c3d2d89\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-520dd31\" data-id=\"520dd31\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b5cc2aa elementor-widget elementor-widget-text-editor\" data-id=\"b5cc2aa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"letter-spacing: 0em;\">\u00c0 notre avis, toutes ces normes sont des outils d'am\u00e9lioration continue. Le principe de l'am\u00e9lioration continue est le principe directeur de la nouvelle structure de haut niveau (HLS) de l'ISO. Apr\u00e8s tout, les chapitres de la HLS suivent la structure du cercle de Deming (cycle planifier-faire-v\u00e9rifier-agir (PDCA)).<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6c32ee4\" data-id=\"6c32ee4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-388ede3 elementor-widget elementor-widget-image\" data-id=\"388ede3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<picture><source srcset=\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2019\/05\/improve-1-1024x730.webp\" type=\"image\/webp\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"730\" src=\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2019\/05\/improve-1-1024x730.png\" class=\"attachment-large size-large wp-image-6574\" alt=\"Vecteur cr\u00e9\u00e9 par des histoires - www.freepik.com\" srcset=\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2019\/05\/improve-1-1024x730.png 1024w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2019\/05\/improve-1-1536x1094.png 1536w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2019\/05\/improve-1-18x12.png 18w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2019\/05\/improve-1-300x214.png 300w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2019\/05\/improve-1-768x547.png 768w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2019\/05\/improve-1-370x264.png 370w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2019\/05\/improve-1-400x285.png 400w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2019\/05\/improve-1-900x641.png 900w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2019\/05\/improve-1-421x300.png 421w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2019\/05\/improve-1-947x675.png 947w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2019\/05\/improve-1-1516x1080.png 1516w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2019\/05\/improve-1.png 1906w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/picture>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\"><a href=\"https:\/\/www.freepik.com\">Con\u00e7u par Freepik<\/a><\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae034a9 elementor-widget elementor-widget-text-editor\" data-id=\"ae034a9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les syst\u00e8mes de gestion ne peuvent toutefois g\u00e9n\u00e9rer une am\u00e9lioration continue que si le syst\u00e8me est soutenu par la direction. Si les dirigeants y mettent du leur. Le soutien doit \u00eatre r\u00e9el. C'est pourquoi la nouvelle HLS met l'accent sur le leadership : \"...<i>La direction g\u00e9n\u00e9rale doit faire preuve de leadership et d'engagement en ce qui concerne le syst\u00e8me de gestion de la qualit\u00e9 en...<\/i>(chapitre 5 de la norme ISO 9001:2015, p. 3)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35a485c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35a485c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e7098dc\" data-id=\"e7098dc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-33a839c elementor-widget elementor-widget-heading\" data-id=\"33a839c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Comment \u00e9viter les pi\u00e8ges \u00e9ventuels ? <br>en ce qui concerne la mise en \u0153uvre d'un syst\u00e8me de gestion ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10d5c87 elementor-widget elementor-widget-text-editor\" data-id=\"10d5c87\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L'objectif est de mettre en place un syst\u00e8me pragmatique et fonctionnel. Mais quels sont les pi\u00e8ges possibles dans la mise en \u0153uvre d'un syst\u00e8me de gestion ? Nous donnons un certain nombre de conseils pour \u00e9viter les \u00e9cueils les plus courants :<\/p><ul><li>Ne mettez jamais en \u0153uvre quelque chose sans demander l'avis des employ\u00e9s concern\u00e9s.<\/li><li>KISS : keep it stupid and simple ! Les proc\u00e9dures trop complexes ne sont souvent pas appliqu\u00e9es dans la pratique. Elles doivent \u00eatre intuitives. Combien de boutons avez-vous d\u00e9j\u00e0 utilis\u00e9s sur votre thermostat ?<\/li><li>R\u00e9fl\u00e9chissez avant de commencer : que voulez-vous obtenir avec votre syst\u00e8me ?<\/li><li>Veiller \u00e0 ce que la relation entre les intrants et les extrants soit compr\u00e9hensible (\u00e9viter le \"syndrome de la bo\u00eete noire\").<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bbce0ec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bbce0ec\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f7f9b6d\" data-id=\"f7f9b6d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6ad9524 elementor-widget elementor-widget-heading\" data-id=\"6ad9524\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Avantages d'un syst\u00e8me de gestion du travail<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ff3980 elementor-widget elementor-widget-text-editor\" data-id=\"9ff3980\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Au d\u00e9part, la qualit\u00e9 n'\u00e9tait contr\u00f4l\u00e9e qu'\u00e0 la fin de la production. Ils v\u00e9rifiaient alors si un produit \u00e9tait ou non de haute qualit\u00e9 et, si ce n'\u00e9tait pas le cas, il \u00e9tait d\u00e9class\u00e9 afin qu'il n'atteigne pas le client. La durabilit\u00e9 n'\u00e9tait pas reconnue. Un syst\u00e8me permet de contr\u00f4ler la qualit\u00e9 au cours du processus, ce qui permet de r\u00e9duire les co\u00fbts. Si vous vous pr\u00e9occupez de la \"mani\u00e8re\" dont vous produisez quelque chose, vous <b>int\u00e9grer la durabilit\u00e9 dans le syst\u00e8me<\/b>. En d'autres termes, les syst\u00e8mes ont cr\u00e9\u00e9 une transition : \"concentration sur le produit\/service \u00e0 concentration sur le processus\". Cela a conduit \u00e0 un d\u00e9veloppement consid\u00e9rable de la sensibilisation \u00e0 la qualit\u00e9, \u00e0 l'environnement et \u00e0 la s\u00e9curit\u00e9.<\/p><ul><li>Les co\u00fbts de d\u00e9classement d'un produit final sont beaucoup plus \u00e9lev\u00e9s que ceux d'une intervention \u00e0 titre de mesure provisoire.<\/li><li>En se concentrant sur le processus, le contr\u00f4le de la qualit\u00e9 \u00e0 la fin du processus de production est presque superflu.<\/li><li>Le contr\u00f4le de la qualit\u00e9 au cours du processus garantit, en quelque sorte, les sp\u00e9cifications du produit final.<\/li><\/ul><p>Un syst\u00e8me peut <b>accro\u00eetre la transparence et la participation<\/b>.<\/p><p>Un syst\u00e8me <b>vous oblige \u00e0 agir de mani\u00e8re proactive<\/b> au lieu de r\u00e9agir<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-12cecb4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"12cecb4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-adbf68f\" data-id=\"adbf68f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7f6a3b8 elementor-widget elementor-widget-heading\" data-id=\"7f6a3b8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Un aper\u00e7u de l'avenir...<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a11094 elementor-widget elementor-widget-text-editor\" data-id=\"9a11094\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dans les versions 2015 de l'ISO, le processus est crucial. Si nous devions prendre un pari, nous dirions que la durabilit\u00e9 sera probablement le concept central des prochaines versions de l'ISO. Comment pouvons-nous relier nos diff\u00e9rents syst\u00e8mes (syst\u00e8me de gestion de la qualit\u00e9, syst\u00e8me de gestion de l'environnement, syst\u00e8me de gestion de la s\u00e9curit\u00e9...) ? Le HLS pr\u00e9pare d\u00e9j\u00e0 cette transition...<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f694926 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f694926\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-24690ec\" data-id=\"24690ec\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f3d5bbc elementor-widget elementor-widget-heading\" data-id=\"f3d5bbc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Comment la technologie peut-elle soutenir un syst\u00e8me de gestion ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1996ff2 elementor-widget elementor-widget-text-editor\" data-id=\"1996ff2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Quelle technologie utilisez-vous pour soutenir et faciliter vos syst\u00e8mes de gestion ? Comment contr\u00f4lez-vous les progr\u00e8s et l'am\u00e9lioration continue ? Comment assurez-vous la transparence des indicateurs cl\u00e9s de performance afin que l'ensemble de l'organisation poursuive les m\u00eames objectifs ? Comment rapportez-vous les audits internes ?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-666802d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"666802d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e813974\" data-id=\"e813974\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-293988e elementor-widget elementor-widget-text-editor\" data-id=\"293988e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a style=\"background-color: #ffffff; letter-spacing: 0em;\" href=\"https:\/\/phronesys.eu\/software\/\">D\u00e9couvrez les possibilit\u00e9s de notre logiciel<\/a><span style=\"letter-spacing: 0em;\"> pour g\u00e9rer les certifications en mati\u00e8re de s\u00e9curit\u00e9, d'environnement et de qualit\u00e9, ou contactez-nous pour plus d'informations !<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d0a0fa4\" data-id=\"d0a0fa4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-77b7097 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"77b7097\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/phronesys.eu\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">prendre contact<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e9711b9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e9711b9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6fb0fc8\" data-id=\"6fb0fc8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ed37c88 elementor-widget elementor-widget-spacer\" data-id=\"ed37c88\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Continuous improvement as a guiding principle: how do you interpret an ISO standard? Is it a slavishly to follow framework or a useful tool to improve? In our opinion, all &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/fr\/mise-en-oeuvre-dun-systeme-de-gestion-de-la-charge-au-soutien\/\"> <span class=\"screen-reader-text\">Mise en \u0153uvre d'un syst\u00e8me de gestion : de la charge au soutien<\/span> Read More &raquo;<\/a><\/p>","protected":false},"author":9,"featured_media":6574,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"categories":[72],"tags":[121],"post_folder":[],"class_list":["post-4867","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en","tag-sheq-xpertise"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Management system: from burden to support &#8226; Phronesys<\/title>\n<meta name=\"description\" content=\"Continuous improvement as a guiding principle: how do you interpret an ISO standard? 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