{"id":11215,"date":"2022-02-08T14:30:02","date_gmt":"2022-02-08T13:30:02","guid":{"rendered":"https:\/\/phronesys.eu\/?page_id=11215"},"modified":"2022-08-05T13:33:25","modified_gmt":"2022-08-05T11:33:25","slug":"iso-9001","status":"publish","type":"page","link":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/fr\/conseil-iso\/iso-9001\/","title":{"rendered":"ISO 9001"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11215\" class=\"elementor elementor-11215\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1660183 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1660183\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ec900ce\" data-id=\"ec900ce\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-98762ff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"98762ff\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ac996f4 sidebar-normdeel-parent\" data-id=\"ac996f4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c623b4d sidebar-normdeel elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c623b4d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-c97fe94\" data-id=\"c97fe94\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ae536be elementor-widget elementor-widget-text-editor\" data-id=\"ae536be\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/phronesys.eu\/nl\/iso-advies\/\">Retour \u00e0 l'aper\u00e7u des normes<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee205ed elementor-widget elementor-widget-text-editor\" data-id=\"ee205ed\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>ISO 9001:2015<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30ce58d elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"30ce58d\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#iso9001\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Qu'est-ce que la norme ISO 9001 ?<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#2015\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">ISO 9001:2015<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#waarom\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Pourquoi la certification ISO 9001 ?<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#inhoud\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Le contenu de l'ISO 9001<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#wie\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u00c0 qui s'adresse la norme ISO 9001 ?<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#serie\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">La s\u00e9rie ISO 9000<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d03f455 animated-slow elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"d03f455\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:3000}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En savoir plus sur<br \/>ISO 9001 et notre<br \/>possibilit\u00e9s ?<br \/><a href=\"#brave_open_popup_9144\"><button id=\"button-sidebar\" type=\"button\"><span style=\"font-weight: normal; font-size: 17px;\">demander des conseils \ud83d\udc48<\/span><\/button><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1942482\" data-id=\"1942482\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7db6f73 elementor-widget elementor-widget-heading\" data-id=\"7db6f73\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">ISO 9001:2015<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93339d0 elementor-widget elementor-widget-text-editor\" data-id=\"93339d0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Chaque organisation s'efforce d'offrir des produits et\/ou des services de qualit\u00e9 et d'am\u00e9liorer la qualit\u00e9 de ses services.\u00a0<span style=\"letter-spacing: 0px;\">r\u00e9pondre de mani\u00e8re optimale aux attentes\u00a0<\/span><span style=\"letter-spacing: 0px;\">de ses clients.\u00a0<\/span><span style=\"letter-spacing: 0px;\">La norme ISO 9001:2015 est une norme internationalement reconnue qui d\u00e9finit les exigences relatives au syst\u00e8me de gestion de la qualit\u00e9 d'une organisation.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f43741d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f43741d\" data-element_type=\"widget\" id=\"iso9001\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-528e6e5 elementor-widget elementor-widget-heading\" data-id=\"528e6e5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Qu'est-ce que la norme ISO 9001 ?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c71ffaa elementor-alert-info elementor-widget elementor-widget-alert\" data-id=\"c71ffaa\" data-element_type=\"widget\" data-widget_type=\"alert.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-alert\" role=\"alert\">\n\n\t\t\t\t\t\t<span class=\"elementor-alert-title\">D\u00e9finition<\/span>\n\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-alert-description\">\" ISO 9001 est une norme internationalement reconnue pour l'\u00e9laboration, la mise en \u0153uvre et l'am\u00e9lioration de l'efficacit\u00e9 d'un syst\u00e8me de gestion de la qualit\u00e9. \"<\/span>\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-825191d elementor-widget elementor-widget-text-editor\" data-id=\"825191d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A <span style=\"font-weight: 400;\">syst\u00e8me de gestion de la qualit\u00e9 (KMS) - ou syst\u00e8me de gestion de la qualit\u00e9 (QMS)<\/span>\u00a0- est un outil de gestion permettant d'am\u00e9liorer la qualit\u00e9 des op\u00e9rations de mani\u00e8re syst\u00e9matique, transparente et efficace. En d'autres termes, il s'agit d'une mani\u00e8re d\u00e9finie de diriger et de contr\u00f4ler une organisation en ce qui concerne la qualit\u00e9. La norme ISO 9001 est une norme internationalement reconnue dans le domaine de la gestion de la qualit\u00e9 et contient diverses exigences auxquelles un syst\u00e8me de gestion de la qualit\u00e9 doit satisfaire.<\/p><p><span style=\"letter-spacing: 0px;\">La norme ISO 9001 est ax\u00e9e sur les 7 principes de qualit\u00e9 :\u00a0<\/span><\/p><ul><li><span style=\"letter-spacing: 0px;\">L'orientation client<\/span><\/li><li>Leadership<\/li><li>Engagement<\/li><li>Approche par processus<\/li><li>Prise de d\u00e9cision fond\u00e9e sur des donn\u00e9es probantes<\/li><li>Gestion des relations<\/li><li><span style=\"letter-spacing: 0px;\">Am\u00e9lioration continue<\/span><\/li><\/ul><p>Pour ce faire, la norme ISO 9001 d\u00e9finit des exigences standard pour garantir et am\u00e9liorer les processus qui sont importants pour accro\u00eetre la satisfaction du client (et donc la qualit\u00e9) (~ am\u00e9lioration continue).<\/p><p>Si vous r\u00e9pondez aux exigences de la norme ISO 9001, vous pouvez obtenir <span style=\"font-weight: 400;\">la certification par un organisme de certification accr\u00e9dit\u00e9 (OC)<\/span>. En obtenant ce certificat ISO 9001, vous d\u00e9montrez que<span style=\"letter-spacing: 0em;\">\u00a0l'am\u00e9lioration continue est int\u00e9gr\u00e9e dans le fonctionnement de l'organisation.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f6ed19 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4f6ed19\" data-element_type=\"widget\" id=\"2015\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cae77bf elementor-widget elementor-widget-heading\" data-id=\"cae77bf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">ISO 9001:2015<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0546d52 elementor-widget elementor-widget-text-editor\" data-id=\"0546d52\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La premi\u00e8re version de la norme de gestion de la qualit\u00e9 ISO 9001 date du 15 mars 1987. Ce document normatif - comme c'est le cas pour d'autres normes de gestion - a \u00e9t\u00e9 r\u00e9vis\u00e9 r\u00e9guli\u00e8rement au fil des ans par un comit\u00e9 d'experts. Le comit\u00e9 peut d\u00e9cider de r\u00e9viser la norme ou de s'en retirer.<\/p><p><span style=\"letter-spacing: 0px;\">Fin 2015, la derni\u00e8re version de la norme ISO 9001 a \u00e9t\u00e9 publi\u00e9e, officiellement nomm\u00e9e en Belgique <\/span><span style=\"letter-spacing: 0px;\">NBN ET ISO 9001:2015<\/span><span style=\"letter-spacing: 0px;\">. Ici, le terme \"NBN\" fait r\u00e9f\u00e9rence au\u00a0<\/span><a style=\"background-color: #ffffff; letter-spacing: 0px;\" href=\"https:\/\/www.nbn.be\/nl\" target=\"_blank\" rel=\"noopener\">Bureau de normalisation<\/a><span style=\"letter-spacing: 0px;\">Le CEN-CENELEC est un organisme gouvernemental belge responsable de la mise \u00e0 disposition des normes en Belgique.  Le suffixe \"EN\" renvoie quant \u00e0 lui \u00e0 la publication europ\u00e9enne par le CEN-CENELEC.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87d3230 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"87d3230\" data-element_type=\"widget\" id=\"waarom\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d74ec99 elementor-widget elementor-widget-heading\" data-id=\"d74ec99\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Pourquoi la certification ISO 9001 ?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-420dce1 elementor-widget elementor-widget-text-editor\" data-id=\"420dce1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>ISO 9001 est la norme de choix pour la gestion de la qualit\u00e9, avec plus d'un million de certificats valides dans le monde. Avec un certificat ISO 9001, vous montrez au monde ext\u00e9rieur que vous vous engagez en permanence dans l'am\u00e9lioration continue, l'optimisation des processus et la satisfaction des clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-9d1cc2c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9d1cc2c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3a3e0f0\" data-id=\"3a3e0f0\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c5e1a49 elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"c5e1a49\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eci  fontello-be8933cc-uniEA66\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAccro\u00eetre la satisfaction des clients\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLa satisfaction du client est au c\u0153ur de la norme ISO 9001. En en tenant compte dans tous vos processus d'entreprise, vous posez les bases d'une client\u00e8le satisfaite et fid\u00e8le, car vous surveillez et r\u00e9pondez en permanence \u00e0 ses attentes.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-948bed8\" data-id=\"948bed8\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c227aba elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"c227aba\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eci  fontello-be8933cc-uniEBF5\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tQualit\u00e9 d\u00e9montrable\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLa certification donne confiance. Avec ISO 9001, vous pouvez d\u00e9montrer que vous disposez d'un syst\u00e8me de gestion des connaissances op\u00e9rationnel selon une partie ind\u00e9pendante. Vous donnez \u00e0 vos clients l'assurance que vous pouvez fournir des produits et des services qui r\u00e9pondent \u00e0 leurs exigences et qui sont conformes aux lois et r\u00e9glementations en vigueur.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c0f552d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c0f552d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6694e83\" data-id=\"6694e83\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-194457f elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"194457f\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eci  fontello-be8933cc-uniEE1E\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tExigences des clients\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAucune disposition l\u00e9gale ne vous oblige \u00e0 certifier les processus d'entreprise en termes de gestion de la qualit\u00e9. Pourtant, les clients et autres partenaires (y compris dans les appels d'offres) appr\u00e9cient souvent un certificat ISO 9001 !\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3b8a6c3\" data-id=\"3b8a6c3\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d1c834f elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"d1c834f\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eci  fontello-be8933cc-uniEAC6\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t\u00c9conomies de co\u00fbts\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLa norme ISO 9001 est ax\u00e9e sur l'am\u00e9lioration des processus, dans lesquels la qualit\u00e9 joue un r\u00f4le central. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f835b3 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6f835b3\" data-element_type=\"widget\" id=\"inhoud\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5002b7 elementor-widget elementor-widget-heading\" data-id=\"d5002b7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Le contenu de l'ISO 9001<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5dddb5 elementor-widget elementor-widget-text-editor\" data-id=\"d5dddb5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La norme ISO 9001 - comme la plupart des normes ISO - est r\u00e9dig\u00e9e selon les principes suivants <a href=\"https:\/\/phronesys.eu\/nl\/hls-naar-hs\/\"><span style=\"font-weight: 400;\">Principe de la structure harmonis\u00e9e (SH)<\/span><\/a>. Cela signifie que ces normes partagent un texte et une structure de base communs. Cela garantit que les th\u00e8mes abord\u00e9s dans chaque norme sont toujours trait\u00e9s au m\u00eame endroit (chapitre et paragraphe).\u00a0<\/p><p>La norme se compose de 11 chapitres, pr\u00e9sent\u00e9s ci-dessous. Les quatre premiers chapitres (0 \u00e0 3) contiennent des explications g\u00e9n\u00e9rales, tandis que les chapitres 4 \u00e0 10 d\u00e9crivent le c\u0153ur de la norme, \u00e0 savoir les exigences de la norme.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4486e2 elementor-widget elementor-widget-text-editor\" data-id=\"f4486e2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<table style=\"letter-spacing: 0px;\"><tbody><tr><td style=\"width: 50%;\"><i>Chapitre 0 : Introduction<\/i><\/td><td style=\"width: 50%;\">Chapitre 6 : Planification<\/td><\/tr><tr><td><i>Chapitre 1 : Champ d'application (Champ d'application)<\/i><\/td><td>Chapitre 7 : Soutien<\/td><\/tr><tr><td><i>Chapitre 2 : R\u00e9f\u00e9rences normatives<\/i><\/td><td>Chapitre 8 : Mise en \u0153uvre<\/td><\/tr><tr><td><i>Chapitre 3 : D\u00e9finitions<\/i><\/td><td>Chapitre 9 : \u00c9valuation<\/td><\/tr><tr><td>Chapitre 4 : Contexte de l'organisation<\/td><td>Chapitre 10 : Am\u00e9lioration<\/td><\/tr><tr><td>Chapitre 5 : Leadership<\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbe984d elementor-widget elementor-widget-image\" data-id=\"dbe984d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture><source srcset=\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2022\/08\/PDCA-Phronesys-kwaliteit-ISO9001-1024x637.webp\" type=\"image\/webp\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"637\" src=\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2022\/08\/PDCA-Phronesys-kwaliteit-ISO9001-1024x637.png\" class=\"attachment-large size-large wp-image-13997\" alt=\"\" srcset=\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2022\/08\/PDCA-Phronesys-kwaliteit-ISO9001-1024x637.png 1024w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2022\/08\/PDCA-Phronesys-kwaliteit-ISO9001-18x12.png 18w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2022\/08\/PDCA-Phronesys-kwaliteit-ISO9001-300x187.png 300w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2022\/08\/PDCA-Phronesys-kwaliteit-ISO9001-768x478.png 768w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2022\/08\/PDCA-Phronesys-kwaliteit-ISO9001-1536x955.png 1536w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2022\/08\/PDCA-Phronesys-kwaliteit-ISO9001-370x230.png 370w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2022\/08\/PDCA-Phronesys-kwaliteit-ISO9001-400x249.png 400w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2022\/08\/PDCA-Phronesys-kwaliteit-ISO9001-900x560.png 900w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2022\/08\/PDCA-Phronesys-kwaliteit-ISO9001-482x300.png 482w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2022\/08\/PDCA-Phronesys-kwaliteit-ISO9001-1085x675.png 1085w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2022\/08\/PDCA-Phronesys-kwaliteit-ISO9001-1737x1080.png 1737w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2022\/08\/PDCA-Phronesys-kwaliteit-ISO9001.png 1809w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/picture>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e441e8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1e441e8\" data-element_type=\"widget\" id=\"wie\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5af4450 elementor-widget elementor-widget-heading\" data-id=\"5af4450\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">\u00c0 qui s'adresse la norme ISO 9001 ?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be634f3 elementor-widget elementor-widget-text-editor\" data-id=\"be634f3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Toute organisation peut obtenir la certification ISO 9001,\u00a0<span style=\"font-weight: 400;\">quelle que soit sa taille ou son secteur<\/span>La norme ISO 9001 s'adresse \u00e0 tous les types d'entreprises : de la petite boulangerie de deux employ\u00e9s \u00e0 l'entreprise internationale poss\u00e9dant plusieurs succursales. La raison en est simple : ISO 9001 ne concerne pas un secteur, mais la mani\u00e8re dont une organisation est organis\u00e9e pour r\u00e9pondre aux attentes de ses clients.<\/p><p>En plus de la norme ISO 9001:2015, il existe plusieurs autres normes de qualit\u00e9. <span style=\"font-weight: 400;\">extensions sectorielles<\/span> de la norme. Prenons l'exemple de la norme AS 9100 pour l'aviation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e0c968 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2e0c968\" data-element_type=\"widget\" id=\"serie\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10e12e0 elementor-widget elementor-widget-heading\" data-id=\"10e12e0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">La s\u00e9rie ISO 9000<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7378c13 elementor-widget elementor-widget-text-editor\" data-id=\"7378c13\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La norme ISO 9001 est l'un des documents de la s\u00e9rie ISO 9000. Elle se compose des normes et lignes directrices suivantes :<\/p><ul><li>ISO 9000 \"Syst\u00e8mes de management de la qualit\u00e9 - Principes de base et glossaire\".<\/li><li>ISO 9001 \"Syst\u00e8mes de management de la qualit\u00e9 - Exigences<\/li><li>ISO 9004 \"Syst\u00e8mes de management de la qualit\u00e9 - Lignes directrices pour l'am\u00e9lioration des performances\".<\/li><li>ISO 19011 \"Lignes directrices pour la conduite d'audits de syst\u00e8mes de management\".<\/li><\/ul><p>Parmi les documents ci-dessus, vous ne pouvez obtenir la certification que pour la norme ISO 9001. Les autres documents sont informatifs et contiennent des lignes directrices, des termes et des d\u00e9finitions, ...<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9dcf744 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9dcf744\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ac233ce\" data-id=\"ac233ce\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ccb338 elementor-widget elementor-widget-spacer\" data-id=\"2ccb338\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Terug naar norm-overzicht ISO 9001:2015 Wat is ISO 9001? ISO 9001:2015 Waarom ISO 9001 certificering? De inhoud van ISO 9001 Voor wie is ISO 9001 bedoeld? De ISO 9000 serie\u200b &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/fr\/conseil-iso\/iso-9001\/\"> <span class=\"screen-reader-text\">ISO 9001<\/span> Read More &raquo;<\/a><\/p>","protected":false},"author":9,"featured_media":0,"parent":6770,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"folder":[200],"class_list":["post-11215","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Kwaliteitsnorm ISO 9001 &#8226; Phronesys<\/title>\n<meta name=\"description\" content=\"ISO 9001:2015 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