{"id":6086,"date":"2021-02-11T16:31:17","date_gmt":"2021-02-11T15:31:17","guid":{"rendered":"https:\/\/phronesys.eu\/?p=6086"},"modified":"2024-04-05T12:51:10","modified_gmt":"2024-04-05T10:51:10","slug":"resolving-complaints-is-how-you-do-it","status":"publish","type":"post","link":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/en\/resolving-complaints-is-how-you-do-it\/","title":{"rendered":"Resolving complaints is how you do it"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"6086\" class=\"elementor elementor-6086\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5584381 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5584381\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dcaad1c\" data-id=\"dcaad1c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3228d77 elementor-widget elementor-widget-text-editor\" data-id=\"3228d77\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A customer is not satisfied with your service or product? Your supplier delivered damaged raw materials, causing severe delays in your production process? Such complaints are therefore often a great source of frustration and annoyance for all involved and in all layers of your organization.\u00a0<\/p><p>A digital complaint system ensures an efficient process, handling and to a large extent prevents the complaint from recurring.<\/p><p>With our 3-step plan, you'll discover how to set this up quickly and effectively within your own organization.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-93877ca elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"93877ca\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7d674c3\" data-id=\"7d674c3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b5dd98 elementor-widget elementor-widget-heading\" data-id=\"2b5dd98\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><font color=\"#d12c36\"> Step 1 <\/font> - record<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6db58c8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6db58c8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-inner-column elementor-element elementor-element-c313763\" data-id=\"c313763\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3137e87 elementor-widget elementor-widget-text-editor\" data-id=\"3137e87\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Create a complaint by simply filling in the information you need to process it and add attachments such as the complaint email or photo proof. Link the complaint to fixes, projects and customers or suppliers. Communicate directly with the complainant and always stay on top of your complaint management by automatically receiving all communications.\u00a0<span style=\"letter-spacing: 0em;\">You can additionally<\/span><span style=\"letter-spacing: 0em;\">\u00a0Establish and assign immediate actions to address the situation immediately.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-b38cc58\" data-id=\"b38cc58\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d20bf2a elementor-widget elementor-widget-image\" data-id=\"d20bf2a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture><source srcset=\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/contact1.webp\" type=\"image\/webp\"><img fetchpriority=\"high\" decoding=\"async\" width=\"844\" height=\"750\" src=\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/contact1.png\" class=\"attachment-large size-large wp-image-6151\" alt=\"woman behind helpdesk screen\" srcset=\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/contact1.png 844w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/contact1-14x12.png 14w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/contact1-300x267.png 300w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/contact1-768x682.png 768w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/contact1-370x329.png 370w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/contact1-250x222.png 250w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/contact1-400x355.png 400w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/contact1-338x300.png 338w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/contact1-760x675.png 760w\" sizes=\"(max-width: 844px) 100vw, 844px\" \/><\/picture>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ca8e31c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ca8e31c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e5ef030\" data-id=\"e5ef030\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7dc348a elementor-widget elementor-widget-heading\" data-id=\"7dc348a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><font color=\"#d12c36\"> Step 2 <\/font> - research and assessment<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0cc3480 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0cc3480\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-28280d6\" data-id=\"28280d6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f66437 elementor-widget elementor-widget-image\" data-id=\"3f66437\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture><source srcset=\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/contact2-1.webp\" type=\"image\/webp\"><img decoding=\"async\" width=\"775\" height=\"751\" src=\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/contact2-1.png\" class=\"attachment-large size-large wp-image-6155\" alt=\"man talking to woman who is taking notes\" srcset=\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/contact2-1.png 775w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/contact2-1-12x12.png 12w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/contact2-1-300x291.png 300w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/contact2-1-768x744.png 768w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/contact2-1-370x359.png 370w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/contact2-1-400x388.png 400w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/contact2-1-310x300.png 310w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/contact2-1-697x675.png 697w\" sizes=\"(max-width: 775px) 100vw, 775px\" \/><\/picture>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ae1106d\" data-id=\"ae1106d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0d03295 elementor-widget elementor-widget-text-editor\" data-id=\"0d03295\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Once the complaint is registered, you can assign a person responsible for further handling. This person will receive an automatic notification and will be asked for a\u00a0<span style=\"letter-spacing: 0em;\">perform cause analysis. Once sufficient information has been acquired, you can accept or reject the complaint.\u00a0<\/span><\/p><p><span style=\"letter-spacing: 0em;\">In addition, guarantee transparent communication by on <\/span><span style=\"letter-spacing: 0em;\">communicate with the detector directly from the system at any time.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-75940a5 elementor-widget elementor-widget-heading\" data-id=\"75940a5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Supplier complaint<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a216e0 elementor-widget elementor-widget-text-editor\" data-id=\"7a216e0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When you make a complaint to your supplier, they will receive an online form for resolution.\u00a0<span style=\"letter-spacing: 0em;\">That is where this a<\/span><span style=\"letter-spacing: 0em;\">n cause analysis, proposes corrective and corrective measures and, if required, backs them up with evidence (photos, emails, documents). Still not satisfied with the solution? The system lets the supplier go through the process again.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3d7fe98 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3d7fe98\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9ed81fc\" data-id=\"9ed81fc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21fa870 elementor-widget elementor-widget-heading\" data-id=\"21fa870\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><font color=\"#d12c36\"> Step 3 <\/font> - correct and analyze<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ad8ce01 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ad8ce01\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-inner-column elementor-element elementor-element-778ff6b\" data-id=\"778ff6b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-920ec8f elementor-widget elementor-widget-text-editor\" data-id=\"920ec8f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A good manager knows that complaint management does not stop when you have decided to accept or reject the complaint.\u00a0<span style=\"letter-spacing: 0em;\">Work efficiently and create tasks, corrective actions and vendor complaints directly to avoid complaint recurrence. An automated survey also lets you know how satisfied the reporter was with the handling.<\/span><\/p><p><span style=\"letter-spacing: 0em;\">Maintain an overview of your complaint management anytime, anywhere with automatic reports that include the number of complaints per self-set category, associated costs and turnaround time.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-9a5558d\" data-id=\"9a5558d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-98aa27a elementor-widget elementor-widget-image\" data-id=\"98aa27a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture><source srcset=\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/analyse2.webp\" type=\"image\/webp\"><img decoding=\"async\" width=\"1003\" height=\"883\" src=\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/analyse2.png\" class=\"attachment-large size-large wp-image-6159\" alt=\"woman with magnifying glass looking at graph\" srcset=\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/analyse2.png 1003w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/analyse2-14x12.png 14w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/analyse2-300x264.png 300w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/analyse2-768x676.png 768w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/analyse2-370x326.png 370w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/analyse2-72x62.png 72w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/analyse2-400x352.png 400w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/analyse2-900x792.png 900w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/analyse2-341x300.png 341w, https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/analyse2-767x675.png 767w\" sizes=\"(max-width: 1003px) 100vw, 1003px\" \/><\/picture>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e006725 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e006725\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4f9fce9\" data-id=\"4f9fce9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-a3db484 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a3db484\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f5ad513\" data-id=\"f5ad513\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9130e28 elementor-widget elementor-widget-heading\" data-id=\"9130e28\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Effective, efficient and simple<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f122ad4 elementor-widget elementor-widget-text-editor\" data-id=\"f122ad4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-align: justify; letter-spacing: 0em;\">Phronesys' digital integrated system effortlessly guides you through the complaint handling process.\u00a0<\/span><span style=\"letter-spacing: 0em;\">Contact us without obligation to discuss how we can support you.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4b95989\" data-id=\"4b95989\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-935eb65 elementor-widget elementor-widget-spacer\" data-id=\"935eb65\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-945ac45 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"945ac45\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/phronesys.eu\/nl\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7fd35de elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7fd35de\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f16d7d2\" data-id=\"f16d7d2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fe4beee elementor-widget elementor-widget-spacer\" data-id=\"fe4beee\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>A customer is not satisfied with your service or product? Your supplier delivered damaged raw materials causing severe delays in your production process? Such complaints are therefore often a major source of ...<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/en\/resolving-complaints-is-how-you-do-it\/\"> <span class=\"screen-reader-text\">Resolving complaints is how you do it<\/span> Read More \"<\/a><\/p>","protected":false},"author":9,"featured_media":6151,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"categories":[115],"tags":[124],"post_folder":[],"class_list":["post-6086","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-nl","tag-go-digital"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Klachten oplossen doe je zo &#8226; Phronesys<\/title>\n<meta name=\"description\" content=\"Een klant is niet tevreden met je dienstverlening of product? Een digitaal klachtensysteem zorgt voor een effici\u00ebnt proces, lees verder.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/en\/resolving-complaints-is-how-you-do-it\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Klachten oplossen doe je zo &#8226; Phronesys\" \/>\n<meta property=\"og:description\" content=\"Een klant is niet tevreden met je dienstverlening of product? Een digitaal klachtensysteem zorgt voor een effici\u00ebnt proces, lees verder.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/en\/resolving-complaints-is-how-you-do-it\/\" \/>\n<meta property=\"og:site_name\" content=\"Phronesys\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/phronesys.eu\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-02-11T15:31:17+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-05T10:51:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/contact1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"844\" \/>\n\t<meta property=\"og:image:height\" content=\"750\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Anke Aerts\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/pl\/rozstrzyganie-skarg-to-sposob-w-jaki-to-robisz\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/pl\/rozstrzyganie-skarg-to-sposob-w-jaki-to-robisz\/\"},\"author\":{\"name\":\"Anke Aerts\",\"@id\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/#\/schema\/person\/e56bd617ee847eea48c49d3f6fb16f7f\"},\"headline\":\"Klachten oplossen doe je zo\",\"datePublished\":\"2021-02-11T15:31:17+00:00\",\"dateModified\":\"2024-04-05T10:51:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/pl\/rozstrzyganie-skarg-to-sposob-w-jaki-to-robisz\/\"},\"wordCount\":403,\"publisher\":{\"@id\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/#organization\"},\"image\":{\"@id\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/pl\/rozstrzyganie-skarg-to-sposob-w-jaki-to-robisz\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/contact1.png\",\"keywords\":[\"Go digital\"],\"articleSection\":[\"Nederlands\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/pl\/rozstrzyganie-skarg-to-sposob-w-jaki-to-robisz\/\",\"url\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/pl\/rozstrzyganie-skarg-to-sposob-w-jaki-to-robisz\/\",\"name\":\"Klachten oplossen doe je zo &#8226; Phronesys\",\"isPartOf\":{\"@id\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/pl\/rozstrzyganie-skarg-to-sposob-w-jaki-to-robisz\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/pl\/rozstrzyganie-skarg-to-sposob-w-jaki-to-robisz\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/wp-content\/uploads\/2021\/02\/contact1.png\",\"datePublished\":\"2021-02-11T15:31:17+00:00\",\"dateModified\":\"2024-04-05T10:51:10+00:00\",\"description\":\"Een klant is niet tevreden met je dienstverlening of product? 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