{"id":4750,"date":"2019-04-17T12:34:08","date_gmt":"2019-04-17T10:34:08","guid":{"rendered":"https:\/\/phronesys.eu\/?p=4750"},"modified":"2024-04-05T12:58:51","modified_gmt":"2024-04-05T10:58:51","slug":"wie-konnen-wir-erkenntnisse-der-kunden-sammeln-und-in-unsere-dienstleistungen-einfliesen-lassen","status":"publish","type":"post","link":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/de\/wie-konnen-wir-erkenntnisse-der-kunden-sammeln-und-in-unsere-dienstleistungen-einfliesen-lassen\/","title":{"rendered":"Wie k\u00f6nnen wir die Erkenntnisse unserer Kunden sammeln und in unsere Dienstleistungen einflie\u00dfen lassen?"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"4750\" class=\"elementor elementor-4750 elementor-bc-flex-widget\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-72755f6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"72755f6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9f9ca36\" data-id=\"9f9ca36\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d178a1c elementor-widget elementor-widget-text-editor\" data-id=\"d178a1c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-align: center;\">Eines der ber\u00fchmtesten Zitate in Bezug auf <b>Kundenbeteiligung<\/b> ist zweifelsohne:\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ec24de elementor-widget elementor-widget-text-editor\" data-id=\"8ec24de\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"letter-spacing: 0em;\">\"Wenn ich die Leute gefragt h\u00e4tte, was sie sich w\u00fcnschen, h\u00e4tten sie gesagt: schnellere Pferde\".\u00a0\u00a0<\/span><span style=\"color: #4d5156; font-family: arial, sans-serif; font-size: 14px; text-align: left;\">-\u00a0<\/span><span style=\"letter-spacing: 0em;\">\u00a0Henry Ford<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db22ce6 elementor-widget elementor-widget-text-editor\" data-id=\"db22ce6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDie Gegner der Kundenbeteiligung verwenden diese Worte immer noch als Beweis daf\u00fcr, dass disruptive Innovationen ohne den Input der Kunden durchgef\u00fchrt werden. Leider sind echte Vision\u00e4re und Innovatoren wie Henry Ford und Steve Jobs rar ges\u00e4t. F\u00fcr die meisten Unternehmer sind die Erkenntnisse der Kunden wirklich wertvoll. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-969bae7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"969bae7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2c2162d\" data-id=\"2c2162d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-54276ee elementor-widget elementor-widget-heading\" data-id=\"54276ee\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><font color=\"#d12c36\">Kundeneinblicke <\/font>  als Chance zur Verbesserung<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-074d17a elementor-widget elementor-widget-text-editor\" data-id=\"074d17a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Zun\u00e4chst einmal sind Kundeneinblicke eine Chance zur Verbesserung Ihrer Produkte und\/oder Dienstleistungen. Die Frage ist, wie Sie n\u00fctzliche Kundeneinblicke sammeln?<\/p><p>Es gibt viele Techniken, um Kundeneinblicke zu gewinnen. Tom und David Kelley, Bestsellerautoren und Gr\u00fcnder des preisgekr\u00f6nten Designunternehmens IDEO, sprechen von \"menschenzentriertem Design\". Nach dieser Philosophie konzentriert man sich auf den Endverbraucher eines Produkts oder einer Dienstleistung. Sie glauben, dass das Geheimnis eines starken Designs in zwei Dingen liegt:<\/p><ul><li>Beobachten Sie das Nutzerverhalten. Wie verhalten sich die Nutzer, wenn sie Ihr Produkt\/Ihre Dienstleistung nutzen? Auf welche Probleme sto\u00dfen sie? Macht Ihr Endbenutzer Grimassen? Beheben Sie es.<\/li><li>Versetzen Sie sich in die Lage des Endnutzers. Versuchen Sie zu f\u00fchlen, was Ihre Nutzer f\u00fchlen... Was gef\u00e4llt Ihnen und was frustriert Sie?<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f05b859 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f05b859\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2795624\" data-id=\"2795624\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-337bddc elementor-widget elementor-widget-heading\" data-id=\"337bddc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><font color=\"#d12c36\">Engagement f\u00fcr den Kunden <\/font> f\u00fcr florierende Kundenzufriedenheit<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6272ace elementor-widget elementor-widget-text-editor\" data-id=\"6272ace\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Kunden, die sich verstanden f\u00fchlen, sind wahrscheinlich zufriedener. Aber wie k\u00f6nnen Sie die Kunden in Ihren Entscheidungsprozess einbeziehen? Eine h\u00e4ufig angewandte Technik ist die Erstellung einer Customer Journey: eine Karte des Weges, den Ihre Kunden zur\u00fccklegen, wenn sie Ihre Dienstleistung in Anspruch nehmen. Zun\u00e4chst erstellen Sie eine Liste mit allen Schritten, die Ihre Kunden unternehmen. Zweitens hinterfragen Sie das Gef\u00fchl, das die Kunden bei jedem Schritt empfinden.<\/p><p>Um eine richtige Customer Journey zu erstellen, m\u00fcssen Sie echte Kunden beobachten und sie bei der Ausarbeitung der Customer Journey einbeziehen. Diese Technik hilft Ihnen, die Bed\u00fcrfnisse Ihrer Kunden und die Hindernisse zu verstehen, denen sie in jeder Phase begegnen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-52fb1db elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"52fb1db\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3b3e676\" data-id=\"3b3e676\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-328a4eb elementor-widget elementor-widget-heading\" data-id=\"328a4eb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><font color=\"#d12c36\">Technologie <\/font> die Kundenzufriedenheit zu \u00fcberwachen<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-086e326 elementor-widget elementor-widget-text-editor\" data-id=\"086e326\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Neben der F\u00f6rderung des Engagements der Kunden ist es von entscheidender Bedeutung, die Kundenzufriedenheit zu \u00fcberwachen. Kundenzufriedenheit ist der Grad, in dem Ihre Dienstleistungen\/Produkte die Erwartungen Ihrer Kunden erf\u00fcllen. Bei der Kundenzufriedenheit geht es nicht nur darum, wie zufrieden ein Kunde mit Ihrer Dienstleistung\/Ihrem Produkt ist, sondern es wird auch gemessen, wie zufrieden der Kunde mit der Gesamterfahrung ist, die er mit Ihrem Unternehmen macht.<\/p><p>Technologie kann bei der \u00dcberwachung der Kundenzufriedenheit sehr n\u00fctzlich sein. In wenigen Minuten k\u00f6nnen Sie eine Umfrage erstellen und sie an alle Ihre Kunden oder ein Segment Ihrer Kunden senden. Die Analyse der Ergebnisse ist mit einer gut funktionierenden Software ein Kinderspiel. So k\u00f6nnen Sie eine F\u00fclle von Erkenntnissen sammeln, die Sie zu kreativen Ma\u00dfnahmen inspirieren, um Ihre Dienstleistungen und Produkte zu optimieren.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-02e1dda elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"02e1dda\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-24904ef\" data-id=\"24904ef\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a26437f elementor-widget elementor-widget-heading\" data-id=\"a26437f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Und Sie?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-fdcd22e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fdcd22e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-94f5238\" data-id=\"94f5238\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-62e7661 elementor-widget elementor-widget-text-editor\" data-id=\"62e7661\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Wie binden Sie Ihre Kunden ein? Was denken Sie \u00fcber die Einbindung Ihrer Kunden? Wie verfolgen Sie die Kundenzufriedenheit? Verf\u00fcgen Sie in Ihrem Unternehmen \u00fcber eine voll ausgestattete CRM-Anwendung?\u00a0<\/p><p><a href=\"https:\/\/phronesys.eu\/modules\/crm\/\">Mehr lesen<\/a>\u00a0dar\u00fcber, wie wir CRM in unserer Anwendung digitalisieren, oder kontaktieren Sie uns f\u00fcr weitere Informationen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ed96d83\" data-id=\"ed96d83\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0136bf1 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"0136bf1\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/phronesys.eu\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Kontakt aufnehmen<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bd58072 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bd58072\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2bf9c0c\" data-id=\"2bf9c0c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a67a8ef elementor-widget elementor-widget-spacer\" data-id=\"a67a8ef\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>One of the most famous quotes with respect to customer involvement is undoubtedly: \u201cIf I had asked people what they wanted, they would have said faster horses\u201d&nbsp;&nbsp;\u2013&nbsp;&nbsp;Henry Ford Opponents of &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/de\/wie-konnen-wir-erkenntnisse-der-kunden-sammeln-und-in-unsere-dienstleistungen-einfliesen-lassen\/\"> <span class=\"screen-reader-text\">Wie k\u00f6nnen wir die Erkenntnisse unserer Kunden sammeln und in unsere Dienstleistungen einflie\u00dfen lassen?<\/span> Weiterlesen &raquo;<\/a><\/p>","protected":false},"author":9,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"categories":[72],"tags":[121],"post_folder":[],"class_list":["post-4750","post","type-post","status-publish","format-standard","hentry","category-blog-en","tag-sheq-xpertise"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Incorporate customer insights into your services &#8226; Phronesys<\/title>\n<meta name=\"description\" content=\"For most entrepreneurs customer insights are truly valuable. But the question is how do you gather useful customer insights? Read further\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/de\/wie-konnen-wir-erkenntnisse-der-kunden-sammeln-und-in-unsere-dienstleistungen-einfliesen-lassen\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Incorporate customer insights into your services &#8226; Phronesys\" \/>\n<meta property=\"og:description\" content=\"For most entrepreneurs customer insights are truly valuable. But the question is how do you gather useful customer insights? Read further\" \/>\n<meta property=\"og:url\" content=\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/de\/wie-konnen-wir-erkenntnisse-der-kunden-sammeln-und-in-unsere-dienstleistungen-einfliesen-lassen\/\" \/>\n<meta property=\"og:site_name\" content=\"Phronesys\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/phronesys.eu\/\" \/>\n<meta property=\"article:published_time\" content=\"2019-04-17T10:34:08+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-05T10:58:51+00:00\" \/>\n<meta name=\"author\" content=\"Anke Aerts\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/how-can-we-collect-and-incorporate-customer-insights-into-our-services\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/how-can-we-collect-and-incorporate-customer-insights-into-our-services\/\"},\"author\":{\"name\":\"Anke Aerts\",\"@id\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/#\/schema\/person\/e56bd617ee847eea48c49d3f6fb16f7f\"},\"headline\":\"How can we collect and incorporate customer insights into our services?\",\"datePublished\":\"2019-04-17T10:34:08+00:00\",\"dateModified\":\"2024-04-05T10:58:51+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/how-can-we-collect-and-incorporate-customer-insights-into-our-services\/\"},\"wordCount\":516,\"publisher\":{\"@id\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/#organization\"},\"keywords\":[\"SHEQ-xpertise\"],\"articleSection\":[\"English\"],\"inLanguage\":\"de\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/how-can-we-collect-and-incorporate-customer-insights-into-our-services\/\",\"url\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/how-can-we-collect-and-incorporate-customer-insights-into-our-services\/\",\"name\":\"Incorporate customer insights into your services &#8226; Phronesys\",\"isPartOf\":{\"@id\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/#website\"},\"datePublished\":\"2019-04-17T10:34:08+00:00\",\"dateModified\":\"2024-04-05T10:58:51+00:00\",\"description\":\"For most entrepreneurs customer insights are truly valuable. But the question is how do you gather useful customer insights? Read further\",\"breadcrumb\":{\"@id\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/how-can-we-collect-and-incorporate-customer-insights-into-our-services\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/how-can-we-collect-and-incorporate-customer-insights-into-our-services\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/how-can-we-collect-and-incorporate-customer-insights-into-our-services\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How can we collect and incorporate customer insights into our services?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/#website\",\"url\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/\",\"name\":\"Phronesys\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/#organization\",\"name\":\"Phronesys\",\"url\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/phronesys.eu\/wp-content\/uploads\/2018\/03\/Logo_P2.png\",\"contentUrl\":\"https:\/\/phronesys.eu\/wp-content\/uploads\/2018\/03\/Logo_P2.png\",\"width\":549,\"height\":549,\"caption\":\"Phronesys\"},\"image\":{\"@id\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/phronesys.eu\/\",\"https:\/\/www.linkedin.com\/company\/phronesys-eu\/\",\"https:\/\/www.youtube.com\/channel\/UCda2N7SsPTly5_aTUw-rPpw\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/#\/schema\/person\/e56bd617ee847eea48c49d3f6fb16f7f\",\"name\":\"Anke Aerts\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Integrieren Sie Kundeneinblicke in Ihre Dienstleistungen - Phronesys","description":"F\u00fcr die meisten Unternehmer sind Kundeneinblicke wirklich wertvoll. Die Frage ist jedoch, wie man n\u00fctzliche Kundeneinblicke gewinnt. Weiter lesen","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/de\/wie-konnen-wir-erkenntnisse-der-kunden-sammeln-und-in-unsere-dienstleistungen-einfliesen-lassen\/","og_locale":"de_DE","og_type":"article","og_title":"Incorporate customer insights into your services &#8226; Phronesys","og_description":"For most entrepreneurs customer insights are truly valuable. But the question is how do you gather useful customer insights? Read further","og_url":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/de\/wie-konnen-wir-erkenntnisse-der-kunden-sammeln-und-in-unsere-dienstleistungen-einfliesen-lassen\/","og_site_name":"Phronesys","article_publisher":"https:\/\/www.facebook.com\/phronesys.eu\/","article_published_time":"2019-04-17T10:34:08+00:00","article_modified_time":"2024-04-05T10:58:51+00:00","author":"Anke Aerts","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/how-can-we-collect-and-incorporate-customer-insights-into-our-services\/#article","isPartOf":{"@id":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/how-can-we-collect-and-incorporate-customer-insights-into-our-services\/"},"author":{"name":"Anke Aerts","@id":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/#\/schema\/person\/e56bd617ee847eea48c49d3f6fb16f7f"},"headline":"How can we collect and incorporate customer insights into our services?","datePublished":"2019-04-17T10:34:08+00:00","dateModified":"2024-04-05T10:58:51+00:00","mainEntityOfPage":{"@id":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/how-can-we-collect-and-incorporate-customer-insights-into-our-services\/"},"wordCount":516,"publisher":{"@id":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/#organization"},"keywords":["SHEQ-xpertise"],"articleSection":["English"],"inLanguage":"de"},{"@type":"WebPage","@id":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/how-can-we-collect-and-incorporate-customer-insights-into-our-services\/","url":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/how-can-we-collect-and-incorporate-customer-insights-into-our-services\/","name":"Integrieren Sie Kundeneinblicke in Ihre Dienstleistungen - Phronesys","isPartOf":{"@id":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/#website"},"datePublished":"2019-04-17T10:34:08+00:00","dateModified":"2024-04-05T10:58:51+00:00","description":"F\u00fcr die meisten Unternehmer sind Kundeneinblicke wirklich wertvoll. Die Frage ist jedoch, wie man n\u00fctzliche Kundeneinblicke gewinnt. Weiter lesen","breadcrumb":{"@id":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/how-can-we-collect-and-incorporate-customer-insights-into-our-services\/#breadcrumb"},"inLanguage":"de","potentialAction":[{"@type":"ReadAction","target":["https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/how-can-we-collect-and-incorporate-customer-insights-into-our-services\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/how-can-we-collect-and-incorporate-customer-insights-into-our-services\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/"},{"@type":"ListItem","position":2,"name":"How can we collect and incorporate customer insights into our services?"}]},{"@type":"WebSite","@id":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/#website","url":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/","name":"Phronesys","description":"","publisher":{"@id":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de"},{"@type":"Organization","@id":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/#organization","name":"Phronesys","url":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/","logo":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/#\/schema\/logo\/image\/","url":"https:\/\/phronesys.eu\/wp-content\/uploads\/2018\/03\/Logo_P2.png","contentUrl":"https:\/\/phronesys.eu\/wp-content\/uploads\/2018\/03\/Logo_P2.png","width":549,"height":549,"caption":"Phronesys"},"image":{"@id":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/phronesys.eu\/","https:\/\/www.linkedin.com\/company\/phronesys-eu\/","https:\/\/www.youtube.com\/channel\/UCda2N7SsPTly5_aTUw-rPpw\/"]},{"@type":"Person","@id":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/nl\/#\/schema\/person\/e56bd617ee847eea48c49d3f6fb16f7f","name":"Anke Aerts"}]}},"_links":{"self":[{"href":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/de\/wp-json\/wp\/v2\/posts\/4750","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/de\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/de\/wp-json\/wp\/v2\/comments?post=4750"}],"version-history":[{"count":0,"href":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/de\/wp-json\/wp\/v2\/posts\/4750\/revisions"}],"wp:attachment":[{"href":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/de\/wp-json\/wp\/v2\/media?parent=4750"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/de\/wp-json\/wp\/v2\/categories?post=4750"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/de\/wp-json\/wp\/v2\/tags?post=4750"},{"taxonomy":"post_folder","embeddable":true,"href":"https:\/\/wp.phronesys.prod.aws.phronesys.eu\/de\/wp-json\/wp\/v2\/post_folder?post=4750"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}